Cancellation and return

We’re sure you’ll like the quality of our products and see results after a while of use, but if things don’t work out, just send it back- no questions asked. In addition, you are covered by a two-year guarantee for faulty goods. It does not apply to normal wear and tear.

You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the store are for your own account. These costs are approximately 7.25 per package, for the exact rates please consult the website of your carrier.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.

To exercise this right, please contact us at info@hmn-skincare.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

*Please note that if we have not received an email to notify us of your return, we cannot process it or issue a refund of your purchase.